Haptisync app mobile and windows feedback

#1

I installed all the latest apps and software on my android device and Windows 11 desktop.

My feedback so far…

  • there is no scrollbar in the haptisync app in Windows 11, so can’t access all settings (in the meantime I’ll use the android app).
  • haptisync app on android search in coded video title has always been very buggy. After typing text in the search or hitting enter, in most cases nothing happens. Then you can’t do anything more than just hitting the back option to try again. Searching a title is still unusable in most cases…
#2

Hey Marc!

Thanks for the feedback, we are for sure looking on improving our features and compatibility for all devices.

I have taken up your feedback with the product team and their response goes as follows:

Although there is no scroll bar, you can scroll down either using the scroll wheel on your mouse or by clicking and dragging to scroll. As for the search in the Android version of the HaptiSync app, we will raise the issue with our dev team and will keep you posted.

Hope this helps!

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#3

Hello @masauve.d-box.com thanks for the explanation. I have another issue with the Android app (2.1). Since the update that you can (also) see your desktop pc coding status the app is crashing a lot.

Note that if my desktop isn’t turned on, I mostly see the HEMC having the status subscription required. Or it changes to active or it crashes in the next window or showing first offline and then crashing.

Already removed the app, cleared the cache, but even the android system says after a few crashes that this app has know crash issues.

I never had problems before, but this release is very unstable. Other smartphones in our household have the same problems.

Out of 10 times starting the android app, it crashes 8 times. And the search option in the catalogue has always been very slow or buggy. Please advise.

#4

Hey Marc,

Thanks for bringing this up, I’ll make sure to relay the information as this is NOT the experience we want to provide our users, i’ll keep you posted whenever I can.

For now, my best advice would be to contact our support (support@d-box.com) and open a ticket so our development team can be alerted of your specific issue.

Thank you,

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